About This Service
GraPARI Telkomsel Labuan Bajo is Telkomsel’s customer service centre at the current Jl. Wae Mata location in Wae Kelambu. Services include new SIM cards, replacement or upgrade cards, Halo bill support, top-ups, product consultation, IndiHome and Orbit support, complaints handling and MyGraPARI self-service.
Check the official locator before visiting because outlet hours and service availability can change.
Service at a Glance
- Service typeSIM Card and Mobile
- Service accessAt Business Location, Walk-in, Appointment, Self-service
- Typical service timeCounter queue and identity verification time vary; self-service transactions may be shorter
- LanguagesIndonesian, English
- Price level$$
- BookingRecommended
- Last verified2026-09-05
- Business statusOperational
Services and Products
- New SIM card purchase
- Lost, damaged or 4G/5G card replacement and upgrades
- Halo bill, top-up and product support
- IndiHome and Orbit support
- MyGraPARI self-service and complaint handling
Pricing and Fees
SIM cards, packages, replacements and other telecom services have different prices. Confirm the current product price and registration requirements before payment.
Booking and Availability
Official locator shows Monday-Saturday 09:00-21:00 and Sunday closed. Service menus may vary by day and stock; bring the required identity documents for SIM registration or replacement.
Accessibility
The new Wae Mata location is described as easier to access by the relocation announcement; step-free route and detailed accessibility facilities were not independently verified.
Frequently Asked Questions
Can I buy or replace a SIM card here?
Yes. The relocation announcement lists new SIM purchases plus lost, damaged and 4G/5G replacement or upgrade services.
What are the current hours?
The official locator currently shows Monday-Saturday 09:00-21:00 and Sunday closed. Check again before travelling.
Do I need identification?
SIM registration and replacement can require identity verification. Bring the documents requested by Telkomsel.
Can I use MyGraPARI?
The relocation announcement says MyGraPARI self-service is available for top-ups, bill payment and card replacement.
Is this the old Soekarno Hatta outlet?
No. The current listing is the relocated Jl. Wae Mata, Wae Kelambu service centre.
Location
Jl. Wae Mata, Kelurahan Wae Kelambu, Kecamatan Komodo, Kabupaten Manggarai Barat, Nusa Tenggara Timur
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